Nissan Motor GB has announced the appointment of Spencer Clayton-Jones as network development and customer quality director.
Spencer returned to Nissan – where he started his automotive industry career – 10 months ago as network strategy manager, and starts his new role on 1st November.
“Nissan has established and maintains leadership in the critical and fast-growing crossover and EV market sectors however, that success has to be matched by a high quality customer experience if it is to deliver sustainable results,” said Spencer.
“It’s vital to ensure the Nissan dealer network continues to match the standards of service that today’s car buyers expect, and demand, and I’m delighted to be part of the brand at this exciting time.”
Spencer’s appointment follows 15 years at Volkswagen Group UK, where he worked most recently as head of customer quality and network development.
Alex Smith, managing director at Nissan Motor GB, said: “Spencer’s strong customer quality and dealer-focussed background is a perfect fit as we continue to strengthen our business in the UK.
“Today’s car buyers are fully informed before they step foot into any of our dealerships, which makes it absolutely essential that when they do, we deliver a first class experience, first time, every time. Spencer’s role will focus on every customer touchpoint in order to continue to drive quality throughout our dealer network and ensure we deliver an exceptional experience for every Nissan customer.”
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Corporate Communications Manager
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About Nissan in the UK
- Nissan Sunderland Plant produces the Nissan Qashqai, Juke, Infiniti Q30 and the 100% electric Nissan LEAF
- Production of lithium-ion batteries for electric vehicles began in 2012
- Total plant volume since 1986 stands at more than 9 million units with 80 per cent of production exported to over 100 markets worldwide
- Total investment made and announced since then is over £4.0 billion
- 495,645 units were produced at Sunderland plant in 2017
- Employment in Nissan’s UK design studio (Paddington, London), technical centre (Cranfield Bedfordshire), manufacturing plant (Sunderland, Tyne and Wear) and sales and marketing operations (Maple Cross, Hertfordshire) now totals more than 8,000.
- A further 28,000 jobs in Nissan’s UK supply chain and 4,000 in its UK dealer network takes the total British jobs supported by Nissan to more than 40,000
About Nissan in Europe
Nissan has one of the most comprehensive European presences of any overseas manufacturer, employing more than 17,000 staff across locally-based design, research & development, manufacturing, logistics and sales & marketing operations. Last year Nissan plants in the UK, Spain and Russia produced more than 660,000 vehicles including award-winning crossovers, commercial vehicles and the Nissan LEAF, the world’s most popular electric vehicle. Pursuing a goal of zero emissions and zero fatalities on the road, Nissan is leading the field with its vision of Intelligent Mobility. Designed to guide Nissan’s product and technology pipeline, this 360 degree approach to the future of mobility will anchor critical company decisions around how cars are powered, how cars are driven, and how cars integrate into society. Nissan is positioned to become the most desirable Asian brand in Europe.
http://www.newsroom.nissan-europe.com
About Nissan Motor Co., Ltd. Nissan is a global full-line vehicle manufacturer that sells more than 60 models under the Nissan, INFINITI and Datsun brands. In fiscal year 2017, the company sold 5.77 million vehicles globally, generating revenue of 11.9 trillion yen. On April 1, 2017, the company embarked on Nissan M.O.V.E. to 2022, a six-year plan targeting a 30% increase in annualized revenues to 16.5 trillion yen by the end of fiscal 2022, along with cumulative free cash flow of 2.5 trillion yen. As part of Nissan M.O.V.E. to 2022, the company plans to extend its leadership in electric vehicles, symbolized by the world's best-selling all-electric vehicle in history, the Nissan LEAF. Nissan’s global headquarters in Yokohama, Japan, manages operations in six regions: Asia & Oceania; Africa, the Middle East & India; China; Europe; Latin America; and North America. Nissan has a global workforce of 247,500 and has been partnered with French manufacturer Renault since 1999. In 2016, Nissan acquired a 34% stake in Mitsubishi Motors. Renault-Nissan-Mitsubishi is today the world’s largest automotive partnership, with combined sales of more than 10.6 million vehicles in calendar year 2017.
For more information about our products, services and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.
